Effective Date: December 14, 2024
1. OUR COMMITMENT
At Herculeum, we stand behind the quality of our training program. We offer a 30-Day Money-Back Guarantee to ensure you can try our program risk-free.
2. 30-DAY MONEY-BACK GUARANTEE
2.1 Eligibility
You are eligible for a full refund if you meet ALL of the following conditions:
✓ Time Requirement:
Your refund request must be submitted within 30 days of your original purchase date.
✓ Progress Requirement:
You have completed less than 50% of the program at the time of your refund request. This means you must have completed fewer than 5 out of 9 parts.
2.2 Why We Have This Policy
Our refund policy is designed to protect both you and us:
- It gives you adequate time (30 days) to evaluate whether the program is right for you
- It prevents abuse where customers complete the entire program and then request a refund
- It ensures fairness for customers who are genuinely trying the program
If you have completed 50% or more of the program (5+ parts), this demonstrates significant engagement with the material, and refunds will not be issued.
3. HOW TO REQUEST A REFUND
3.1 Refund Request Process
To request a refund, follow these steps:
Step 1: Email us at omega@herculeum.com within 30 days of purchase
Step 2: Include the following information:
- Your full name
- Email address used for purchase
- Order number or transaction ID
- Date of purchase
- Brief reason for refund (optional but appreciated)
Step 3: We will verify your eligibility by checking:
- Purchase date (within 30 days)
- Program completion status (less than 50% completed)
Step 4: If eligible, your refund will be processed within 5-10 business days
3.2 Verification
We will review your account to verify that you have completed less than 50% (fewer than 5 parts) of the program. This is tracked automatically through our platform.
4. REFUND PROCESSING
4.1 Processing Time
Once your refund is approved:
- Refunds are processed within 5-10 business days
- Refunds are issued to the original payment method used for purchase
- Depending on your bank or card issuer, it may take an additional 3-5 business days for the refund to appear in your account
4.2 Refund Amount
You will receive a full refund of the amount you paid, excluding any transaction fees charged by payment processors (if applicable).
4.3 Account Access
Upon issuing a refund, your access to the training program will be immediately revoked.
5. REFUND RESTRICTIONS
5.1 Refunds Will NOT Be Granted If:
❌ Past 30-Day Window:
Refund requests submitted more than 30 days after purchase will not be honored.
❌ 50% or More Completed:
If you have completed 5 or more parts (50%+ of the program), you are not eligible for a refund.
❌ Evidence of Abuse:
We reserve the right to deny refunds if we detect:
- Fraudulent activity
- Multiple refund requests from the same individual
- Sharing of account credentials
- Violation of our Terms and Conditions
- Pattern of purchasing and refunding
❌ Chargebacks:
If you initiate a chargeback with your bank or credit card company instead of contacting us first, you forfeit your right to a refund under this policy, and your account will be permanently terminated.
6. NON-REFUNDABLE CIRCUMSTANCES
The following are NOT eligible for refunds:
- Change of mind after completing 50% or more of the program
- Failure to use the program or complete the training
- Dissatisfaction not communicated within the 30-day window
- Technical issues on your end (incompatible devices, internet connectivity)
- Requests made after the 30-day guarantee period
7. SPECIAL CIRCUMSTANCES
7.1 Technical Issues
If you experience technical difficulties accessing the program:
- Contact us immediately at omega@herculeum.com
- We will work to resolve the issue promptly
- Technical issues on our end will not count against your 30-day guarantee period
7.2 Extenuating Circumstances
In rare cases involving documented medical emergencies or other exceptional circumstances, we may consider refund requests on a case-by-case basis outside the standard policy. Contact us to discuss your situation.
8. CHARGEBACKS
8.1 Contact Us First
Before initiating a chargeback with your bank or payment provider, please contact us at omega@herculeum.com. We are committed to resolving any issues fairly and promptly.
8.2 Chargeback Policy
If you file a chargeback instead of following our refund process:
- Your account will be immediately and permanently terminated
- You will lose access to all program materials
- We will dispute the chargeback with evidence of program delivery and usage
- Future purchases may be declined
Chargebacks harm our business and prevent us from resolving issues directly with you.
9. MODIFICATIONS TO THIS POLICY
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website with an updated “Effective Date.”
Your purchase is governed by the Refund Policy in effect at the time of purchase.
10. CONTACT US
If you have questions about our Refund Policy or wish to request a refund, please contact us:
Herculeum
71-75 Shelton Street
Covent Garden
London, United Kingdom
WC2H 9JQ
Email: omega@herculeum.com
Response Time: We aim to respond to all refund requests within 24-48 hours.
11. SUMMARY
Our 30-Day Money-Back Guarantee:
✓ Request within 30 days of purchase
✓ Must have completed less than 50% (fewer than 5 parts)
✓ Full refund to original payment method
✓ Processed within 5-10 business days
Not eligible if:
✗ Past 30 days
✗ Completed 50% or more
✗ Evidence of abuse or fraud
We want you to succeed. If the program isn’t right for you within the first 30 days and you haven’t completed more than half of it, we’ll refund you—no questions asked.
Last Updated: December 14, 2024